Question 1

PARK PRIVACY

Accepted Answer

While we can not 100% guarantee that nobody will arrive at the park during your visit, we have taken the following measures to minimize this possibility:

All bookings have a 15 minute buffer between to avoid client overlap.
All clients must agree to the Terms & Conditions before booking a visit. This includes rules regarding arrival and departure.
Signage is clearly posted at all locations stating "Private Use, By Appointment Only"
Carabiners are provided inside the entry gate of each park allowing you to secure the gate so that someone attempting to enter will not be able to open the gate without looking inside and removing the carabiner.

Question 2

CANCEL OR RESCHEDULE: Can I change or cancel a booking?

Accepted Answer

Yes.  You can reschedule or cancel a booking up until 3 hours prior to your reservation.  You can do this by clicking the green "Change/Cancel" button at the bottom of your confirmation email.
PLEASE NOTE: 
- Rescheduling is free of charge.
- For cancellations a 5% fee will be withheld from your refund total. This fee exists to cover the payment processing fees associated with a booking.
- To add households to an existing appointment you will need to contact us.

Question 3

How do I enter the park?

Accepted Answer

Please see your booking confirmation email for park specific instructions.

Question 4

Will I be sharing the park with other dogs or people?

Accepted Answer

No.  All bookings are for private use.  The only people you would see at the Play Park are friends that you invite to join you during your visit.  There is also a 15 minute buffer built in between reservations to avoid overlaps.

Question 5

How can I add a household to a booking that I have already made and paid for?

Accepted Answer

There are three steps:

Click the Change/Cancel button in your appointment confirmation email. Then select Edit Forms.  Scroll down and add the names of the extra people joining you.
Message or call us to let us know which appointment you are adding a household(s) to and how many households you are adding.
Check your email for an invoice for the additional fees and pay it. (same payment options as when you booked your visit)

Question 6

Is there lighting at the Play Park?

Accepted Answer

There is motion sensor perimeter lighting at all parks. Please see the individual park detail page for additional lighting information.

Question 7

Do you have memberships or discounts for multiple visits?

Accepted Answer

Yes. Please visit our Discounts and Gifts page for information about Prepaid Packages, Memberships and Gift Certificates.

Question 8

How long can I stay at the Play Park?

Accepted Answer

You may book for 30, 60, 90 or 120 minute visits. If you would like to arrange a longer booking please contact us by phone or email.

Question 9

What amenities are available at the Play Park?

Accepted Answer

Please visit the detail page of the park you would like to visit for a list of amenities.

8 Locations >
FIND A PARK NEAR YOU

Frequently asked questions

PARK PRIVACY

CANCEL OR RESCHEDULE: Can I change or cancel a booking?

How do I enter the park?

Will I be sharing the park with other dogs or people?

How can I add a household to a booking that I have already made and paid for?

Is there lighting at the Play Park?

Do you have memberships or discounts for multiple visits?

How long can I stay at the Play Park?

What amenities are available at the Play Park?

8 Locations

Quick Links

Eastern Ontario Locations

Southern Ontario Locations

8 Locations > FIND A PARK NEAR YOU

Frequently asked questions

PARK PRIVACY

CANCEL OR RESCHEDULE: Can I change or cancel a booking?

How do I enter the park?

Will I be sharing the park with other dogs or people?

How can I add a household to a booking that I have already made and paid for?

Is there lighting at the Play Park?

Do you have memberships or discounts for multiple visits?

How long can I stay at the Play Park?

What amenities are available at the Play Park?

8 Locations

Quick Links

Eastern Ontario Locations

Southern Ontario Locations

8 Locations >
FIND A PARK NEAR YOU