While we can not 100% guarantee that nobody will arrive at the park during your visit, we have taken the following measures to minimize this possibility: All bookings have a 15 minute buffer between to avoid client overlap. All clients must agree to the Terms & Conditions before booking a visit. This includes rules regarding arrival and departure. Signage is clearly posted at all locations stating "Private Use, By Appointment Only" Carabiners are provided inside the entry gate of each park allowing you to secure the gate so that someone attempting to enter will not be able to open the gate without looking inside and removing the carabiner.

Yes. You can reschedule or cancel a booking up until 3 hours prior to your reservation. You can do this by clicking the green "Change/Cancel" button at the bottom of your confirmation email. PLEASE NOTE: - Rescheduling is free of charge. - For cancellations a 5% fee will be withheld from your refund total. This fee exists to cover the payment processing fees associated with a booking. - To add households to an existing appointment you will need to contact us.

No. All bookings are for private use. The only people you would see at the Play Park are friends that you invite to join you during your visit. There is also a 15 minute buffer built in between reservations to avoid overlaps.

There are three steps: Click the Change/Cancel button in your appointment confirmation email. Then select Edit Forms. Scroll down and add the names of the extra people joining you. Message or call us to let us know which appointment you are adding a household(s) to and how many households you are adding. Check your email for an invoice for the additional fees and pay it. (same payment options as when you booked your visit)

There is motion sensor perimeter lighting at Carp, Cumberland, Metcalfe and London locations. Carp(Delaney) has two flood lights at the entrance that you may turn on when you arrive and off as you leave. Flashlights are also provided in the entrance. We highly recommend light up collars or tags for your dogs. It helps you keep track of them and is just a fun visual!

Yes. We have annual memberships available. By purchasing a membership you receive a 20% discount on all bookings, guest fees and gift certificates. You may also participate in member events and special offers throughout the year. See our Membership page or contact us for more info. Pre-paid packages are available which allow you to purchase time in the parks in bulk at discounted rates. Please go to our booking site to see all the options (after Dec. 1st)

You may book for 30, 60, 90 or 120 minute visits.

Carp (Delaney) Location: double gate entry, covered entrance, poop bags, poop disposal, umbrellas, flashlights, perimeter lighting, agility style obstacles, lawn chairs, water for dogs (seasonal), kiddie pool (seasonal) Carp Road Location: double gate entry, covered entrance, poop bags, poop disposal, umbrellas, flashlights, agility style obstacles, perimeter lighting, bench, picnic table, water for dogs (seasonal) Metcalfe Location: double gate entry, covered entrance, poop bags, poop disposal, umbrellas, flashlights, agility style obstacles, perimeter lighting, bench and picnic table, water for dogs (seasonal) Cumberland Location: double gate entry, covered entrance, poop bags, poop disposal, umbrellas, flashlights agility style obstacles, perimeter lighting, bench, picnic table, water for dogs (seasonal) London Location: double gate entry, covered entrance, poop bags, poop disposal, umbrellas, flashlights, agility style obstacles, perimeter lighting, bench, picnic table, water for dogs (seasonal)

Please see our Covid Updates page for the most up to date protocols.