Privacy Policy & SMS Messaging Terms and Conditions

Country Canines Play Park Inc. ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using our website, booking a visit, or communicating with us, you agree to the practices described here.

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Information We Collect

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When you book a visit or contact us, we may collect:

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Name
Email address
Phone number
Payment information, processed securely through our booking and payment provider
Booking details, including the dogs and households included in your visit
Information you provide in our waiver and policy acknowledgments

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How We Collect It

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We collect this information directly from you when you:

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Book a visit through our website or app
Complete our waiver and agree to our park policies
Add additional households to a booking
Contact us by phone, text, email, or social media
Fill out a form on our website

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How We Use It

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We use your information to:

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Schedule, confirm, and manage your bookings
Send confirmation and reminder messages about your appointments
Process payments and refunds
Respond to your questions and support requests
Keep records of waivers and policy acknowledgments
Contact you about a booking conflict, safety issue, or other matter related to your visit

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Text Messaging and SMS Messaging Terms and Conditions

If you provide your phone number and opt in to receive text messages from Country Canines Play Park Inc., we may send messages from +1 613-801-8606. Messages may include customer support replies, booking confirmations, appointment reminders, and service updates. Message frequency varies based on your bookings and support needs. Message and data rates may apply. Consent to receive text messages is not a condition of purchase. You may opt out of SMS messages at any time by replying STOP to any message. You may also reply UNSUBSCRIBE or contact us for assistance. For help, reply HELP. If you have questions about these messages, contact Country Canines Play Park Inc. at countrycaninesplaypark@gmail.com or 613-878-2309. Privacy Policy: https://www.countrycaninesplaypark.com/privacy-policy. Terms and Conditions: https://www.countrycaninesplaypark.com/terms-conditions

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How We Share Your Information

We do not sell your information, and we do not share it with third parties or affiliates for marketing or promotional purposes.

We share information only with service providers that help us run essential parts of our business, such as our scheduling platform and our payment processor. These providers only receive the information needed to perform their service.

We may also disclose information if required by law or to protect the safety of our clients, their dogs, or our property.

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Consumer Data and Mobile Opt-In Consent

We do not sell, rent, or transfer consumer data to external organizations for prohibited purposes.

We do not sell, rent, or share mobile opt-in information, SMS consent, or phone numbers with third parties or affiliates for marketing or promotional purposes. Mobile opt-in and consent information is used only to provide the messaging services requested by the customer.

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How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to prevent unauthorized access, use, disclosure, alteration, or destruction of personal information. We also require service providers who help us operate our business, such as booking and payment providers, to protect personal information and use it only for authorized business purposes.

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Questions About This Policy or Text Messages

If you have questions about this policy, these messages, or our SMS terms, contact Country Canines Play Park Inc. at countrycaninesplaypark@gmail.com or 613-878-2309.

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Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website with the updated date shown above.